Client

Context

The city of Sint-Niklaas digitized its grants and subsidies system using LB365 to improve efficiency and accuracy in processing applications and provide better services to citizens and businesses.

Sint-Niklaas collaborated with Cronos Public Services and SUMSUM to guide the digitization process. The old paper-based system of granting subsidies was time-consuming and intrusive, which resulted in the city's use of digital technologies for a more simplified procedure. LB365 enables online applications, automates verification and evaluation, and provides applicants with real-time updates and a digital overview of their applications.

01 Define

Start with why

The city of Sint-Niklaas recognized the inefficiencies of its paper-based grants and subsidies system and identified the need to digitize the process. The goal was to improve the speed and accuracy of application processing, as well as enhance the overall service provided to citizens and businesses.

User interviews

Research

Brainstorming

02 Ideate

Generate ideas and concepts

In collaboration with Cronos Public Services and SUMSUM, Sint-Niklaas explored the possibilities of LB365 as a digital solution. The focus was on automating the verification and evaluation processes, providing real-time updates to applicants, and creating a digital overview for easy access to application information.

Service design

Workshops

Technology exploration

03 Build

Building the solution

The implementation of LB365 allowed applicants to submit online applications, streamlining the entire process. Automation features were incorporated to reduce human error and accelerate the verification and evaluation of applications. The system also provided automated email notifications to applicants, keeping them informed about their application status and any required actions.

Development

Product ownership

Project management

04 Grow

Nurturing and growing

Analytics

Project management

Results

The implementation of LB365 allowed applicants to submit online applications, streamlining the entire process. Automation features were incorporated to reduce human error and accelerate the verification and evaluation of applications. The system also provided automated email notifications to applicants, keeping them informed about their application status and any required actions.

As a technology agnostic company, we always explore multiple ideas, technologies, and even solutions. We map your processes in a detailed manner so the solution is always tailored to your needs and remains future-proof. However, as we're just human beings, we have a tool stack we often use and have become proficient in using.

Technologies

Take a look at the tool stack we use

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Product Ownership

User Testing

Digitizing subsidies at the City of Sint-Niklaas

Start with why

Generate ideas and concepts

Building the solution

Nurturing and growing

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